LEGAL
Privacy
Privacy Policy
Last Updated: March 2026
1. Information We Collect
We collect the following types of personal information when you enroll in our membership, schedule a ride, or interact with our website:
  • Personal Identification: Full name, date of birth, address, phone number, and email address.
  • Health & Accessibility Information: Any mobility needs, service animal permits, or special assistance requirements you voluntarily provide to help us serve you better.
  • Trip Information: Pickup and drop-off locations, scheduled ride dates and times, and trip history.
  • Payment Information: Billing details necessary to process membership fees. Payment data is processed securely through third-party payment processors.
  • Website Usage Data: IP address, browser type, pages visited, and cookies used to improve your experience on our website.
2. How We Use Your Information
The information we collect is used solely to provide and improve our services, including:
  • Scheduling and coordinating your transportation rides
  • Processing membership enrollment and payments
  • Communicating ride confirmations, updates, and service announcements
  • Accommodating accessibility needs and service animal accommodations
  • Improving our website and service offerings
  • Complying with applicable laws and regulations
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
  • Service Providers: Trusted third-party vendors (e.g., payment processors, scheduling software) who assist in operating our service, bound by confidentiality agreements.
  • Drivers & Staff: Only the information necessary to complete your ride (name, pickup address, special needs) is shared with assigned drivers.
  • Legal Requirements: We may disclose information if required by law, court order, or to protect the safety of our members or the public.
  • Emergency Situations: In the event of a medical or safety emergency, relevant information may be shared with emergency responders.
4. Method of Disclosure
Information is shared electronically through secure, encrypted systems. Physical documents containing personal information are stored securely and accessed only by authorized personnel. We do not disclose personal information via unsecured channels.
5. Security Practices
We take the protection of your personal information seriously and employ the following safeguards:
  • Encryption: All data transmitted through our website and systems is protected using SSL/TLS encryption.
  • Access Controls: Personal information is accessible only to authorized staff on a need-to-know basis.
  • Secure Payment Processing: Payment information is handled by PCI-DSS compliant third-party processors. We do not store full credit card numbers.
  • Data Retention: We retain your information only as long as necessary to provide services or as required by law.
  • Regular Reviews: Our security practices are reviewed regularly to ensure ongoing protection of your data.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, email us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please call us at (734) 236-6966.